Ubisoft says it is “aware” of an issue that is impacting some Xbox players and preventing them from accessing their Ubisoft+ subscription.
Players first began reporting the issue on social media, with the original poster saying, “every other subscriber I know has the same issue” with accessing Ubisoft+.
The problem doesn’t seem to be isolated to one particular console type or territory, and a thread on the Ubisoft subreddit has received over 150 comments from players reporting the same issue.
“I’m dealing with the same thing. About a month ago, Ubi+ just all of a sudden stopped working on my Xbox and hasn’t worked since,” reported one commenter.
“I gave it a few days to hopefully fix itself, and when it didn’t, I eventually opened a ticket with Ubisoft support. After dealing with some truly idiotic customer support reps (or maybe AI?) they finally ‘escalated’ my issue and told me a team is aware of the issue and is working on it.